Technology Specialist I

The Technology Specialist, as a member of the Technology Department, will provide technology assistance, maintenance and support of the computer network including all computers, software, and peripherals; as well as provide first-level hardware and software technical support to school site and administrative personnel including classroom teachers and aides.

Essential Job Functions:

• Respond to help desk requests via ticketing system
• Ability to remain calm and supportive with users in the midst of a technology "crisis"
• Ability to work with individuals with a range of technological expertise in a courteous and professional manner
• Operates and maintains a variety of equipment including computers, printers, network servers, and other networking equipment.
• Provides basic desktop support services to maintain optimum system operations including preventative maintenance.
• Assists in the maintenance of the school Wireless and Local Area Network (LAN) including coordination of daily administration and management tasks.
• Assists in the implementation and support of network security on the elementary, middle and high school's Local Area Network (LAN).
• Reviews hardware and software requirements.
• Maintains records and inventory of equipment and software.
• Maintains records on all computer installations and technology service requests.
• Sets up and configures new and existing instructional and administration Windows and Macintosh computers and other Apple IOS devices.
• Installs software on new and used Windows and Macintosh systems.
• Troubleshoots computer and printer problems.
• Works with vendors on software and hardware installations, troubleshooting, administration and maintenance.
• Maintains and updates various training, hardware, employee and customer databases.
• Performs preventative maintenance on hardware and software.
• May provide limited support to the IP based Video Surveillance System.
• Performs other related duties as required.​

Qualifications preferred:

Knowledge of:

Methods, tools and equipment used in the installation and service of hardware and software; Windows and Macintosh computer operating systems; current computer network technology; basic industry- standard networking principles.

Ability to:

Install computers, printers and other peripheral devices; install and test software and hardware; communicate clearly and concisely both oral and written; demonstrate good interpersonal skills to work with students, teachers, administrators, supervisors, co-workers and vendors; learn new skills to keep current with technology changes; instruct others in the use and care of computer technology and software; adapt to changing technologies and learn functionality of new equipment and systems; work with limited supervision; multi-task while maintaining patience and flexibility; manage time effectively between multiple sites; understand and carry out oral and written instructions; establish and maintain cooperative working relationships.

Education/Experience:

Any combination equivalent to: Completion of the twelfth grade, supplemented by training and/or coursework in computer and network operations; and one year computer related experience or any combination of experience and coursework in such areas as installation, configuration, troubleshooting, and repair of computer hardware, software, and peripheral devices preferably in a networked environment.

Working Conditions:

Environment:

• Office and class room environment
• Constant interruptions

Physical Demands:

• Sitting, standing and/or walking for extended periods of time.
• Bending at the waist, kneeling and/or crouching.
• Regularly climbing stairs
• Regular pushing/pulling/bending/stooping/kneeling
• Regularly lifting or carrying 1-30 lbs.
• Read handwritten documents and other records or reports.
• Dexterity of hands and fingers.
• Hearing and speaking to exchange information in person or on the telephone.
• Seeing to read a variety of materials.
• Reaching overhead, above the shoulders and horizontally to retrieve and file materials.

Working Relationships:

Ability to maintain confidential and positive working relationships with administrators, faculty, staff, parents, students, school and community organizations vendors and the general public.

*** Salary commensurate on experience ***