Help Desk and AV Support Technician

The Pennington School seeks a full-time Help Desk and AV Support Technician.

Responsibilities include, but are not limited to:

• Serve as the first point of contact for support calls and walk-in help requests from students, faculty, and staff.
• Resolve routine and minor technical issues and direct problems to appropriate personnel when necessary.
• Manage help desk tickets from inception through completion. This may involve assigning tickets, coordinating resolution between tech personnel and end users, and following up with end user after ticket has been closed.
• Assist with AV setups for school events.
• Complete routine maintenance checklists on School-owned equipment, including networked printers, UPS batteries, lab computers, and laptop carts.
• Assist with the management of student and faculty iPads and laptops, including resolving issues, issuing loaners, and managing inventory.
• Assist with research and planning for new equipment purchases.
• Assist with technology projects and implementations as assigned by the Director of Technology.

Skills/Qualifications:

• Troubleshooting issues with iOS mobile devices, Macs, PCs, and printers.
• Experience with Google Apps and Microsoft Office.
• Exposure to wired and wireless networking technologies.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work both with a team and independently.
• Comfort in working with adults and children with various levels of technical proficiency.
• Excellent problem-solving skills.
• This position requires occasional evening and weekend hours.