Technical Support Analyst

Reporting to the Supervisor Tech Support, the candidate will be responsible for the day-to-day administration and support of desktop and mobile technology, software and infrastructure as well as improvement of system performance and reliability at TFS.  This role will primarily support the West Campus but will also need to attend meetings and work at the Toronto campus as required.

This is a unionized position at TFS and is client facing.

Overall Position Description:
Tech Support is a critical function at TFS.  This role interfaces in person and remotely with all TFS stakeholders including:  Guests, Teachers, Principals, Parents, Staff and Students.  TFS Tech Support uses a ticketing system to track all support requests, document issues to resolution and examine trends.  

General Job Duties:
• Provide 1st level technical support to a diverse group of users in a mixed hardware/software environment (including Windows / Mac / iOS / Chrome OS)
• Maintain all hardware, software and manage TFS technology inventory. Trouble shooting, repair, tracking and documentation of hardware and software issues
• In class technology assistance with staff and students
• Basic administration and maintenance of servers and network resources
• Shared ownership of the Open Directory and Deploy Studio servers
• Provide Audio/Video/Photo set-up & technical assistance for branch administrators, guests, and staff
• Provide technical and software training to teachers, staff and students as required

Qualifications and Characteristics:
• 3-5 years in a technical support role with at least 1-2 years in a Mac environment -
• Excellent knowledge of Microsoft, Net programming and SQL server
• Excellent knowledge of Google G Suite
• Very good Working knowledge of iOS and Android devices
• Basic Active Directory user management
• Superior Customer service skills with an ability to remain calm when working with non-technical staff and clients
• Ability to multi-task and prioritize
• Ability to problem solve
• Excellent verbal and written communication skills in English
• Teamwork
• Adaptable and flexible
• Ability to rapidly self-teach and master new technology
• Ability to work independently in a fast paced environment supporting a wide range of issues

We recruit candidates who embrace our TFS values of: Integrity, discernment, respect and engagement.

Please send your application ASAP to:  jobs@tfs.ca

TFS is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.