Technology Specialist

Reports to: Director of Information Technology

Position overview

Dwight School seeks a Technology Specialist to join a dynamic, fast paced team of experienced IT professionals positioned to install, support and maintain a variety of diverse technical offerings at Dwight School’s New York City campuses.

Responsibilities of the position

• Provide multi-channel support to the Dwight School community consisting of students, parents, faculty, staff and administrators and all school managed facilities
• Troubleshoots, resolves, or escalates hardware, software, network, phone, a/v, and printing problems
• Provides audio/visual setup support for school events and ongoing support for classroom a/v installations
• Maintains equipment checkout/inventory system, including Mac laptops, iPads, Chromebooks, peripherals, and accessories
• Deploys software and operating system images in a 1:1 mixed platform computing environment managed by Jamf Pro
• Offer general and personalized community training of services under management and prepare documentation to support them
• Actively participate in the continuous improvement of technical services offered by the technology team.

Qualifications:

Bachelor's Degree or higher with 3+ years experience in a professional, preferably academic IT setting.

Detail oriented team player with strong communication, organizational and customer service skills to serve students, faculty and staff of all ages.

Demonstrated understanding of TCP/IP networking & cross platform computer and mobile device troubleshooting.

Apple ACMT, Jamf Pro (CCT, CCA, CCE) MCSE or CCNA certifications preferred.

Advanced technical knowledge of Apple Computers and Mobile Devices and MacOS, iOS, Microsoft Windows Clients & Servers.

Familiar with VMware ESX, Dell and HP Servers and shared storage, HP Procurve Switches, Sonicwall Security Appliances, Cisco Meraki Wireless Access Points, G-Suite, Jamf Pro, Pro Audio/Video setups, VoIP and SIP, Active Directory, Group Policy, DNS, DHCP, VPN, IP Security Cameras, RF Card ID Access, PaperCut MF Printer Management, Network and AV cable terminations, LAMP, Wordpress and Google websites, SQL, IIS, Powershell, Bash, and a demonstrated comfort with basic CLI commands.

Other supported applications include but are not limited to Web Help Desk, Asset Panda, Apple GSX, Datto Backup, Trend Micro Deep Security, Blackbaud OnProducts, Finalsite Composer, Financials & Raiser’s Edge, Smart Tuition, Ravenna Admit, CSI Spectrum, ManageBac, DigiExam, Follett Destiny, Naviance Succeed, Formstack, Infinias Intelli-M, OnSip, HelloFax, Canvas, Adobe Connect, Adobe Creative Suite, Microsoft Office, Apple & Microsoft Remote Desktop, Terminal Services, RiseVision, AppleTV, AirServer, AirPlay, Smart Boards & Smart Notebook

Candidates should be able to lift 50lbs and traverse multiple stories of stairs several times a day.

Interested candidates should submit their most recent resume via e-mail to techspecialist@dwight.edu

Dwight School’s goal is to achieve and maintain equal employment opportunities.  It is also the policy of Dwight School to maintain a work environment free from discrimination based on race, color, religious creed, national origin, gender, sexual orientation, age, disability, genetic information, veteran/military status, marital status or other status protected by federal or state law, with regards to any term or condition of employment.