Director, Information Technology

Nature of the Position:
Under the direction of the Dean of Institutional Advancement, the Director of Information Technology will provide leadership for the planning and implementation of information technology services and programs to support the learning mission of the College. The Director will oversee the development of technology resources to support and improve the College's instructional and administrative programs and services. The Director will provide leadership in the development of technologies and programs to support and improve student learning. This position requires a combination of education and management level technical knowledge and experience.

Duties and Responsibilities:

• Participates in program review and outcomes assessment (PROA) activities
• Provides high-quality student and internal and external customer service
• Plans and coordinates the delivery of technology services to college instructional and administrative communities
• Works with faculty and staff to develop and implement technology plans and initiatives in support of the learning mission of the College
• Works with Distance Learning Education to further the development and delivery of technology-supported instruction, including web-based courses, online learning resources, and curriculum redesign
• Leads the development of technology infrastructure to improve student access to computer and network resources
• Leads the development of distance learning infrastructure and programs
• Leads the development and delivery of technology training programs for faculty and instructional support staff
• Leads the development and delivery of administrative support technologies and training
• Leads the development of technology resources to support evaluation and assessment processes at the College
• Develops and recommends technology policies, standards, and protocols
• Manages IT administrative and technical support staff which include Information Services Unit, Teaching and Learning Center, and Media Services
• Communicates the status of technology plans and initiatives to college constituents
• Provides advice and education to other College leaders on technology issues
• Networks with outside agencies and individuals to improve and enhance the institution's technological foundation
• Demonstrate effective phone etiquette and customer service skills.
• Perform other duties as assigned.

Minimum Qualifications:
A Bachelor's degree from a U.S. Department of Education recognized accredited institution in Computer Science, Business Information Systems, Business Administration, or Information / Educational Technology. Must have three (3) years in a business or education IT operations environment, plus three (3) years of high level management experience.

Desired Qualifications:

• Possess IT industry certifications (ex: CISCO or Microsoft, etc...)
• Experience with enterprise reporting systems
• Experience with online student registration
• Experience in strategic planning related to technology
• Experience with multiple computing platforms used in education

Knowledge, Skills, and Abilities

• Demonstrate effective phone etiquette and customer service skills
• Must have strong computer background including, but not limited to, word processing, spreadsheets, and database, preferably Word, Excel, PowerPoint, and Access software applications.
• Able to communicate effectively with students, staff, faculty, and other college stakeholders.
• Demonstrate strong organizational skills and a high attention to detail.
• Capable of handling multiple tasks while maintaining composure under stressful conditions.
• Completes and prioritize tasks accurately and in a timely manner.
• Takes initiative and works both independently and cooperatively in a team environment.
• Must be able to present information in clear and professional manner.
• Knowledge of learning-technology theory and application
• Knowledge of IT applications and technologies used to support teaching and learning
• Knowledge of IT applications and technologies used to support administrative and student services, including student information systems
• Knowledge of current developments and new directions in educational technology
• Ability to communicate a vision and understanding of the role of computing and technology in an academic environment
• Ability to communicate, collaborate and coordinate with other individuals while exercising initiative, diplomacy, tact, creativity, and balance

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 Ibs.

Work Environment:
The Work Environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the noise level in the work environment may vary.

Conditional Requirements:
This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and is "Not Covered": Is not eligible to receive overtime payment for hours worked in excess of forty (40) within the given workweek.