Instructional Technology Specialist
Job Description: Provide customer service and technical support on behalf of ASU’s Classroom Support team at the Tempe campus. Essential Duties: Assisting with desktop, classroom, and computing site operations Setting up, installing, and maintaining computer hardware and multimedia equipment Maintaining classroom and computing site environments Developing and fostering client relationships with faculty to maximize their classroom experience Training users on hardware and software tools Providing technical assistance for video conferencing Performing computer, multimedia controller, hardware, software, and network troubleshooting Maintaining records, supplies, and inventory Leading, mentoring, training, and evaluating the performance of student employees based on established procedures Days and Schedule: Monday – Thursday, 2pm to 11pm; Friday, 10am to 7pm; and includes rotating weekends. Minimum Qualifications: Associate’s degree in technology or related field AND two years of experience providing information technology services; OR Four years of experience providing information technology services; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience. Desired Qualifications: •Experience providing excellent service to a diverse customer base, preferably in an educational setting •Experience providing advanced technical support, troubleshooting, and training for classroom technologies •Demonstrated knowledge of Apple and Windows Operating Systems •Experience working in a lead position, including management of others •Experience working with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues •Experience managing cases in reporting systems such as Salesforce and ServiceNow •Experience in communicating with both technical and non-technical users Working Environment: •Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking •Frequent physical demands may include stooping, bending, crawling under/around objects •Reaching, lifting and pushing objects of varying weights up to and over 100 pounds •Receive regular review of completed tasks •Communicate to perform essential duties •Use office equipment including a personal computer Department Statement: The mission of the University Technology Office is to provide technology leadership for the New American University. The UTO helps ASU create and maintain innovative technology solutions and services that advance learning and discovery at the University. Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law. ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Instructions to Apply: Application deadline is 3:00PM Arizona time on the date indicated. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position. To apply please go to www.asu.edu/asujobs/ click "External Applicant" under Staff job opportunities, see Req Id# 33673BR https://sjobs.brassring.com/TGWebHost/jobdetails.aspx?partnerid=25620&siteid=5494&jobId=2948590
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