Technology Support Specialist
Hawken School, OH
Job Level
Entry-level position
Post Date
08/19/2017
Job Category
Specialist / Associate
Sector
Job Status
Areas of Responsibility
Hawken School is seeking a technology support professional to provide level 1-2 IT support to faculty, staff, students and administration at its Gates Mills Campus. This is a ten-month position (working from approximately August 15 through June 15) and is eligible for Hawken’s comprehensive benefits program.
This role is focused on supporting our technology initiatives, including our student 1:1 computer program, and spends significant time processing computer repairs or associated tasks required to keep students “on the road” with their technology. The essential functions of the position include:
- Providing front line tech support for our 1:1 tablet computing program.
- Providing immediate break/fix support and responding to help desk support requests from students, faculty and staff.
- Installing and configuring computer systems (both Windows and MacIntosh platforms), diagnosing hardware/software faults and solving technical problems either over the phone, e-mail, remotely or face-to-face.
- Configuring and managing iPads and/or other mobile technologies.
- Providing some basic departmental business support including: purchasing, asset inventory management, policy register, software licensing, and client satisfaction management.
- Providing some installation and support for classroom equipment, including data projectors, SmartBoards, document cameras and printers.
- Other duties as needed or assigned.
Qualifications: The ideal candidate will have the following:
- High level of proficiency working with Apple and Windows computers in a networked environment
- Proficiency troubleshooting network file-sharing and printing issues, classroom technologies, and common software applications in schools.
- Proficiency using the Casper Management Suite to administer Apple computers in a networked, high-user-volume environment
- Expertise with Parallels Desktop and associated administrative tools.
- Ability to use appropriate tools to remove parts of a computer and make minor repairs when practical.
- The skills to become certified to repair computers per manufacturers’ requirements.
- An aptitude for technology support, a willingness to learn, a positive attitude, and a calm presence of mind when constituents may be under stress.
- A high degree of discretion and initiative, exhibiting superb interpersonal skills when interfacing with all levels of school constituents.
- Efficiency, organization, adaptability and a sense of humor. Qualified candidates should possess a bachelor’s degree or equivalent combination of education, skills and/or certifications.
HOW TO APPLY
Qualified applicants should submit resume and cover letter via email: hawkenemployment@hawken.edu, Attn: Ryan Wooley, Chief Technology Director.
Hawken School is an equal opportunity employer dedicated to promoting diversity in the workplace and strongly urges all qualified individuals to apply.