IT Support Specialist

We are seeking a qualified IT Support Specialist, preferably with three to five years of experience in an educational setting. Reporting to the Director of Technology and serving as a member of the IT team, this full-time position will support all school technology devices, infrastructure, and AV equipment; provide IT support, research, tutorials, and procedures; promote the school’s mission by supporting students, faculty, and staff in the integration of technology.

Responsibilities:

• Be the first point of contact for faculty and staff on technical support issues;
• Troubleshoot, complete system repairs and software re-installations
• Support the process of preparing, delivering, and upgrading hardware/software
• Maintain the “Help Desk” system, including regular hours for live support during the school day
• Maintain documentation on ongoing support issues
• Maintain accurate inventory of hardware and software
• Create self-help materials designed for students and faculty (i.e., tips, tutorials, troubleshooting steps, etc.)
• Work with the IT team and Director of Technology and other IT team members to provide tech training to staff/faculty
• Set up and support all peripherals, including printers, copiers, projectors, scanners, and audiovisual equipment
• Provide support for all campus-wide software applications, including most recent Mac OSX, iOS, Microsoft Windows, Microsoft Office, Adobe CS products, and other third-party software.
• Provide tech support and audio/visual management for school events and assemblies
• Coordinate onsite and offsite repair as needed
• Handle other duties/special projects assigned by the Director of Technology

Preferred:

• College degree or specialty school preferred
• Excellent customer service skills
• Filewave (or other MDM) experience and knowledge in managing MacOS Clients
• Filewave (or Other MDM) experience and knowledge in managing Apple iOS Mobile Device Environment
• Microsoft Office365 experience in managing a mid to large organization
• Skills/Experience installing, maintaining, and troubleshooting Apple and Windows based hardware and software in a networked environment
• Strong organizational skills and the ability to prioritize tasks efficiently
• Knowledge and experience in deploying and Managing Windows Server, including Active Directory and server virtualization in a HyperV environment, and LAN/WAN/WiFi environment
• Ability to lift up to 50 lbs.
• Passion for learning about emerging technology
• Proven Experience in a desktop support technician role

Contact Paul Marquissee (pmarquissee@sierracanyonschool.org)