Technology Support Analyst
Job Level
Entry-level position
Post Date
12/10/2017
Job Category
Analyst
Sector
Job Status
Areas of Responsibility
The Emery/Weiner School seeks an experienced technical support specialist with outstanding customer service, communication, and interpersonal skills, who can be the "friendly and knowledgeable face" of our group.
Personal Skills Required
· Proven technical, problem solving and troubleshooting ability
· Excellent written and verbal communication skills and people skills.
· Strong relationship building and customer service skills.
· Ability to handle multiple requests and projects simultaneously.
· Ability to deal with problems and technical issues in a friendly, calm and reassuring manner.
· Ability and willingness to learn on the job and continue to advance technical skillset.
· Willingness to work outside normal office hours from time to time when required.
Technical Skills Required
· Previous experience in IT Support, preferably in an educational environment.
· Ability to produce clear, concise and accurate documentation, notes and reports.
· Windows 7 and 10, Office 2013 and 2016 knowledge.
· Familiarity and experience working with Microsoft Active Directory, Group Policies and Windows Servers. VMware experience a plus.
· Knowledge of routers, firewalls, switches, VPN devices and wireless networking technologies, including TCP/IP, DNS and DHCP.
· Experience with troubleshooting and repairing Chromebooks, iPads, Android tablets and Windows devices.
· Experience with supporting printers and copiers.
· Understanding of audio and visual technologies and experience in setting up and managing equipment.
· Ability to articulate technical issues at varying levels of expertise (for example, working with students with limited knowledge of technology or working with other colleagues on advanced project).
· Natural interest in IT with a desire to grow and seek out new technologies that can help the schools grow.
· Ability to lift up to 60 pounds.
Please submit your resume to hr@emeryweiner.org