Technology Support Associate
| Description of Work |
Provide hardware and software support for tablets, laptops, and desktops in faculty and staff offices, research labs, computer labs, conference rooms, and classrooms. Support video conferencing equipment and other specialized hardware and software. Collaborate with fellow team members to strive for excellence in technology services provided to the college. Join a team committed to diversity and inclusion. The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See: http://www.unl.edu/equity/notice-nondiscrimination. |
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| Minimum Required Qualifications |
Associate’s degree in computer technology or a related field or equivalent education/experience plus one year of computer technology support experience including technology-based customer service. Technical knowledge of PC based operating systems. Must have basic knowledge of MS Office software and cloud data storage. Experience must demonstrate excellent customer service, communication, interpersonal, organizational, decision-making, and problem solving skills, and the initiative to stay abreast of new technologies and techniques. |
| Preferred Qualifications |
Bachelor’s degree or equivalent in a related field of study. Two or more years of computer technology support experience including technology-based customer service. Experience with file server management; with client management tools, such as Jamf & SCCM; and with Box cloud storage. Technical knowledge of Mac and Windows operating systems. Knowledge of best practices in IT security. |
| Pre-Placement Driving Record Review Required | No |
| Physical Required | No |
| Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. | No |
| Criminal History Background Check Required | Yes |
| Posted Salary | $17.00/hr minimum |
| How to Apply |
Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach a cover letter, your resume and a list of references as three (3) separate documents in MS Word or PDF format. |
| For questions or accommodations related to this position contact |
Mary Sutton |