Information Technology Specialist

Serves as a developer for the University’s core business applications. Responsible for performing tasks directly related to the support, maintenance, and development of applications, internal programming documentation, end-user training and problem resolution. The position reports to Assistant Director of Enterprise Applications.

• Develop, test, document and implement new software and interfaces for core business applications to increase productivity and ease of use. 
• Confer with clients regarding the nature of the information processing or computation needs a computer program is to address. 
• Research software problems and initiate corrective procedures.
• Research and test new software products. 
• Assess the usefulness of pre-developed application packages and adapt them to a user environment. 
• Consult with management to ensure agreement on system principles. 
• Create documentation for new and existing applications software procedures.
• Monitor service desk incidents assigned to the Enterprise Applications staff. Update Service Now with all pertinent information.
• Assist the Technology Services staff as needed.
• Provide training for end-users as needed. 
• Other duties as assigned.

Minimum qualifications include a formal education equivalent to a bachelor’s degree in computer information systems or related field; plus two to five years’ experience in software development. Other job related education and/or experience may be substituted for all or part of these basic requirements upon approval.

Experience with Ellucian Banner Software is a plus.

• Knowledge of programming concepts, languages, and databases.
• Knowledge of computer systems, hardware and software.
• Knowledge of common information security best practices.
• Must be detail oriented and able to work in a fast-paced environment.
• Demonstrated ability to work independently and meet assignment deadlines
• Ability to analyze, design, and program software applications.
• Ability to develop and execute a plan for implementation of new software applications.
• Ability to diagnose computer software problems.
• Ability to provide assistance to campus users and technical support staff.
• Ability to communicate effectively with users orally and in writing.

Work performed primarily in an office/classroom setting. Occasional travel and extended hours required. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. Required abilities include walking, standing, and sitting for extended periods. Visual demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.

Flexible work schedule is required. Occasional off-schedule work is required.

Competitive benefits package.

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non- discriminatory manner consistent with state and federal law.

Open until filled.

The University of Arkansas – Fort Smith is an equal opportunity, affirmative action institution, dedicated to attracting and supporting diverse student, faculty, and staff populations. The University welcomes applications without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

UA Fort Smith provides equal employment, admission, and educational opportunities without regard to race, color, gender, age, national origin, religion, disability, veterans’ status, sexual orientation, or gender identify. The University abides by all applicable employment laws.

As an equal opportunity/affirmative action employer, the University is committed to provide equal employment opportunities for all applicants and employees with regard to recruitment, hiring, transfer, promotion, compensation, training, fringe benefits and all other aspects of employment.