Technology Assistant

All Saints’ Episcopal Day School, located in Central Phoenix, seeks a Technology Assistant starting Spring/Summer 2018. This full-time position is responsible for assisting with basic day-to-day operations of the Technology Office.

Prior knowledge of many of the programs we use, such as Apple School Manager and other iPad management software, are not required to apply for this position. However, successful candidates are resourceful problem solvers with a basic understanding of technology and capable of learning new technology programs and concepts. This position requires the individual to learn necessary technology skills to perform the position’s duties and responsibilities.

Duties and Responsibilities

• Assist in the setup and maintenance of all iOS devices on campus for faculty and students.

• Troubleshooting iOS hardware and software problems for faculty and students

• Assist in the management, installation, and updates of iOS applications through our Mobile Device Manager (MDM)

• Monitor iOS application updates and changes in our Apple Device Enrollment Program and Apple School Manager

• Order and research iOS applications through the Volume Purchase Program and Apple School Manager for the best discounts available

• Act as a central participant in the School’s ongoing 1:1 iPad planning

• Be a consistent presence on campus in locations where technology is being integrated.

• Assist in the formulation of technology plans through ongoing meetings with the Chief Financial Officer and other members of the Technology Committee

• Assist with monitoring the Technology Help Desk

• Respond to telephone calls, emails, and ticket requests for support

• Assist in the maintenance and replacement of the printers and toners

• Document procedures and processes for the Technology Office

• Assist in other technology related projects as they arise Knowledge, Skills, Characteristics, and Abilities

• Attention to detail

• Self-motivated

• Respect for confidentiality

• Dependable

• Strong documentation skills

• Willingness to learn

• Ability to follow through and execute on assigned tasks

• Excellent communication, organizational, and time management skills