Technology Support Specialist

The Position: Birchwood School of Hawken School is seeking a technology support professional to provide level 1-2 IT support to faculty, staff, students and administration. This person will be focused on supporting our computer program, and assisting staff with technical needs around the school. The essential functions of the position include:

• Providing front line tech support for emerging Chromebook computing program. 
• Providing immediate break/fix support and responding to help desk support requests from students, faculty and staff. 
• Diagnosing hardware/software faults and solving technical problems either over the phone, e-mail, remotely or face-to-face.
• Providing some basic departmental business support including: purchasing, asset inventory management, policy register, software licensing, and client satisfaction management. 
• Managing Chromebooks and/or other mobile technologies.
• Providing some maintenance and support for classroom equipment, including data projectors, SmartBoards, document cameras and printers. 
• Create documents for main office and school events.
• Experience with Filemaker databases is preferred.
• Other duties as needed or assigned.

Qualifications: The ideal candidate will be proficient with Windows and Mac computers in a networked environment. (S)he will be adept at troubleshooting network file-sharing and printing issues, classroom technologies, and common software, including Microsoft Office 2010, 2013 and 365. While some skills are required, it is even more important that the candidate have an aptitude for technology support, a willingness to learn, a positive attitude, and a calm presence of mind when constituents may be under stress. (S)he will exercise a high degree of discretion and initiative, exhibiting superb interpersonal skills when interfacing with all levels of school constituents. The position requires efficiency, organization, adaptability and a sense of humor.
 

Qualified candidates should possess a bachelor's degree or equivalent combination of education, skills and/or certifications.
 

The School: Founded on the ideal that "the better self shall prevail and each generation introduce its successor to a higher plane of life," Hawken School is a coeducational independent day school with over 1,300 students in preschool through grade 12. Birchwood School of Hawken provides an educational setting where challenging academics build solid work habits, an achievement culture nurtures healthy attitudes, and a caring environment forges social responsibility.

To learn more about us, visit www.birchwoodschool.org
 

How to Apply: Qualified applicants should send a cover letter, resume and references to employment@birchwoodschool.org. We respectfully ask that interested candidates refrain from contacting us by telephone.
 

Birchwood School of Hawken is an equal opportunity employer, dedicated to promoting diversity in the workplace and strongly urges all qualified individuals to apply.