Technology Support Technician

University of North Carolina at Chapel Hill, NC

Job Level

Entry-level position

Post Date

03/28/2018

Job Category

Technician

Sector

Information Technology

Job Status

Areas of Responsibility

Support / Help desk

Link to Job Posting

Position Description	This position provides daily audio/visual and basic computer technical support for the School of Medicine as part of Classroom and Videoconferencing Support for the Office of Information Systems. The candidate will provide a combination of Tier I and Tier II support. The candidate will assist with technical operations of classrooms in support of the School of Medicine; working one-on-one orienting faculty and distinguished speakers on the use of classroom technologies. The candidate will be responsible for reporting on A/V and computer issues as part of the Office of Information Systems department; escalation of complex support issues to either the A/V Engineering Group or Client Services will be part of standard operations. The candidate should have the skills and technical knowledge to work competently with the following: •Windows or Macintosh operating systems •Should have an understanding of basic audio visual concepts. •Perform routine maintenance on A/V equipment in over 60 classrooms used to support the educational mission of the School of Medicine. •Operate audio video production equipment in support of video conferencing and live events. •Knowledge of education technology use for teaching i.e. Audience Response systems, Lecture Capture, Web conferencing. The candidate should have strong customer support skills and the ability to work as part of a team or independently.
Minimum Education and Experience Requirements	Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Essential Skills, Knowledge and Abilities	High level of demonstrated customer service ability.
Preferred Qualifications	-Direct Customer support with the use of educations technology -Experience with remote monitoring and diagnostic tools are a plus. -Research of new and evolving A/V technologies is an integral part of this position. -Audio/Video and computer certifications are a plus. -Experience with both Windows and Macintosh operating systems. -Knowledge of education technology use for teaching i.e. Audience Response systems, Lecture Capture, Web conferencing