Helpdesk Support

Germantown Academy, located in Fort Washington, Pennsylvania, is seeking qualified, experienced candidates for the position of Helpdesk Support, beginning June, 2018. This is a 12-month, part-time position.The Academy, founded in 1759, is a non-sectarian, coeducational, college preparatory school of more than 1,100 students in Grades PK-12, located in the northwest suburbs of Philadelphia on a campus of 126 acres. At Germantown Academy, we are committed to creating a learning environment that is as diverse as the broader, global world of which we are a part.We value this diversity because it makes us a stronger community, enriches our thinking and helps us to develop our collaborative spirit.

Candidates must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds. Qualified applicants will meet the following criteria:

Position Purpose:

The primary role of the Help Desk Support person is to support Middle School students participating in the 1:1 tablet program in the 2018-19 school year. He/she will be available to help students that come to the technology office with hardware and software issues.This position is re-evaluated on an annual basis and candidates must be willing to work flexible day-time hours.

Key Responsibilities:

• Assist students on a variety of hardware and software issues
• Respond to telephone calls, email and user requests for technical support
• Document, track and monitor technical issues to ensure a timely resolution
• Complete help desk tickets as assigned
• Image computers

Additional Responsibilities:

• Data Entry as needed
• Other duties as assigned

Qualifications:

• Associates degree in a related field
• Two years of experience in the field or in a related area
• Strong organizational skills and excellent verbal and written communication skills
• Some physical work required such as moving hardware
• Must be able to lift 30 lbs.

Candidates who meet these criteria should send a cover letter and resume and a list of at least three current references to:

Ms. Rachel Elwood
Human Resources Director
Germantown Academy
340 Morris Road
Fort Washington, PA 19034

Or to: hrdept@germantownacademy.org