Information Technology Support Technician
| An examination will be given to establish an eligibility list for the position of Information Technology Support Technician in order to fill current and future vacancies. These positions are full time, 8 hours per day, 260 paid days a year. Under the direction of the Director, Technology and Learning Resources, maintains operating systems and equipment in support of teachers, classrooms, computer labs and library operations; troubleshoots, diagnoses and repairs malfunctions of hardware and software applications; provides training on basic operating procedures. Applications will be accepted until Friday, May 4, 2018 (4:45 p.m.) Faxed materials are not acceptable. Written Merit Exam: Thursday, May 10, 2018 (2:00 p.m.) The written Merit exam will take place at La Mesa–Spring Valley School District's Education Service Center, 4750 Date Avenue, La Mesa, CA 91942 (Phone: 619-668-5700) unless notified otherwise. Test starts promptly at the scheduled time. Latecomers will not be admitted. Candidates will be required to present valid photo identification prior to sign-in. Report for the Merit Exam unless notified that you have not been screened in. ORAL BOARD EXAMINATION: The Oral Board/Performance-Based Examination will be given by appointment only to those candidates with the highest scores on the written examination. Following the conclusion of the Oral Board Examination, the candidates will be ranked and notified of their scores. The La Mesa-Spring Valley School District is an Equal Opportunity Employer. Board Policy 4030 prohibits unlawful discrimination and/or harassment of district employees and job applicants based on actual or perceived race, color, ancestry, national origin, nationality, ethnic group identification, ethnicity, age, religion, marital or parental status, disability, sex, sexual orientation, gender, gender identity, gender expression or association with a person or group with one or more of these actual or perceived characteristics. Board Policy 4119.11 prohibits sexual harassment of district employees and job applicants. Complaints alleging unlawful discrimination or sexual harassment may be filed with the Coordinator for Nondiscrimination in Employment, the Assistant Superintendent of Human Resources. |
| Examples of Duties: |
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| Communicates with various personnel, departments, school sites and outside contacts including vendors to exchange information and resolve issues or concenrs; collaborates with various school site and District personnel in order to set priorities, schedule items and coordinate work activities. Installs assigned computer hardware, peripherals and application software including service packs, application software, operating software, hardware upgrades; assists with maintaining safe and effective operations for various sites including classrooms, library and computer labs. Maintains current knowledge of technological advances and industry trends. Maintains District telecommunications services as assigned by the position; troubleshoots telephone, intercom, paging and VOIP systems in accordance with established policies and procedures; assures availability and effectiveness of related telecommunications functions. Maintains inventory of supplies and equipment as assigned and assures availability of required items; maintains complete inventory and related records for equipment as assigned; prepares new equipment to be distributed to classrooms accordingly. Maintains workstations and site based server functionality; performs various duties including installing patches and upgrades, servers and images as assigned to assure availability of desktop and server functionality for all assigned users utilizing assigned operating systems. Operates a variety of job-related equipment and office equipment including test equipment, hand tools, external drives, routers, cables, servers, a computer and assigned software; drives a vehicle to conduct work. Oversees site data security and backup/recovery procedures as assigned to assure data availability and access by only authorized users. Performs repairs on a variety of site based computers, peripherals and assigned electronic equipment; troubleshoots and resolves software and hardware related problems. Performs various duties to maintain operating systems and equipment in support of teachers, classrooms, computer labs and library operations; troubleshoots, diagnoses and repairs malfunctions of hardware and software applications including computers, tablets, applications, protocols, printers, phones and cables; determines appropriate actions to maintain operations or to send to auction according to established procedures. Prepares and maintains a variety of manual and electronic files, records and documentation related to assigned activities including equipment inventory, licenses, work logs and user login information. Provides training to instructional users on basic operating procedures; responds to requests for help, repairs, training and upgrades by telephone, e-mail or work order system accordingly; provides information, schedules appointments, confirms problem resolutions and refers issues to appropriate parties as needed. Reports violations of the District technology policies for the purpose of maintaining network security, hardware integrity, adherence to copyright laws, and student safety. |
| Minimum Qualifications: |
| Any combination equivalent to: graduation from high school or equivalent GED supplemented by college-level course work in computer science or related field and two years of experience installing, repairing and troubleshooting computer hardware and software. |
| Knowledge, Skills and Abilities: |
| KNOWLEDGE OF: Applicable safety requirements and practices. Assigned operating systems including Windows and network system. Computer hardware systems, software applications and languages utilized. Inventory methods and practices. Laws, rules and regulations related to assigned activities. Materials, methods and tools used in the operation and repair of computer and network systems. Oral and written communication skills. Proper methods of storing equipment, materials and supplies. Record-keeping techniques. Technical aspects of field of specialty. Troubleshooting methods. ABILITY TO: |