Support Specialist

Riverdale Country School is looking for a Support Specialist to join our technology team in a full-time, 12-month position, starting immediately. This position is based at our Hill campus (Middle & Upper School), but includes responsibilities that extend to the River campus (Lower School).

The Support Specialist is a helpdesk-based first responder who springs into action when technology issues interfere with school operations. You will work in a highly-functioning, collaborative Technology Department that values humor and humility while getting the job done; a good fit within our culture is important. We expect you to say “I’m not sure, I’ll find out who we should talk to” or “Let’s make sure I understand this..." as needed while working in our community. We hope you are a self-starter that sees problems, proposes solutions and is eager to learn new things.

Your responsibilities will generally involve typical Level 1 and Level 2 helpdesk tasks including:

• maintaining and fixing classroom A/V equipment;

• handling and purchasing Technology Department inventory;

• replenishing and repairing our fleet of printers and copiers;

• solving problems, repairing and imaging school-owned devices;

• ensuring our loaner pool is in great shape and ready for action.

Professional helpdesk or similar experience is required. Also highly valued are

• excellent people skills;

• strong verbal and written communication skills;

• a detail-oriented, organized approach to work;

• a fantastic memory or system to replicate one,

• and grace in thorny situations.

We strongly encourage employees’ pursuit of professional development; this position has flexibility and opportunity for growth. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please send cover letter and resume to the Director of Technology (Jonathan King, techemployment@riverdale.edu). If you wish, you may also submit a short (<2 minute) video statement by sharing a private link in YouTube.