IT Systems and Hardware Support Specialist

Position Description: Reporting to the Senior Network and Systems Manager, the IT Systems and Hardware Support Specialist, takes ownership of providing systems and hardware support services and expertise over all end-user devices and system credentials aimed at ensuring Nightingale faculty, staff and student have resources needed to increase departmental and operational productivity and efficiency. 

Additionally, s/he is a service-oriented team player, who embraces both strategy, vision and provides a high level of technical expertise, support and leadership to teammates and community members.  

Qualifications:

• Experience working in a team-oriented and collaborative K-12 environment
• Excellent organizational, interpersonal, communication and customer service skills
• Bachelor’s degree in a technology-related field.  Technical certifications are a plus.
• Experience in Mac, PC and Google Chromebook hardware management, Windows, Apple and Google management platforms, 1:1 Mobile Device Programs, Mobile Device Management Systems, Active Directory, Exchange, Blackbaud Platform, VoIP, Apple TV.  
• Minimum of 3 Years in a school related environment providing technology support

Responsibilities:

• Manages 1:1 iPad Program utilizing Apple School Manager, Apple DEP, Apple VPP and Nightingale’s mobile device management system.
• Manages Chromebook Program and configures device and user level settings utilizing the G Suite Manage Console.    
• Setups, configures and manages the faculty and staff desktop and mobile device environment including the deployment of software and connectivity to the network. 
• Maintains the inventory and asset tag program of all end-user devices including, but not limited to desktop computers, mobile devices, printers and copiers.
• Works with the Senior Network and Systems Manager to define Nightingale’s systems and hardware strategy and policies to ensure a consistency with the mission and vision of the Technology Department.
• Works with the Senior Network and Systems Manager to identify new policies and procedures that further enhance the school’s mobile device technical support strategies. 
• Provisions end-user accounts in Active Directory and G Suite Management Console and ensures access to Wi-Fi, E-mail and Google platform.
• Provisions and maintains end-user mailboxes and email distribution lists.
• Ensures the proper syncing of user accounts and passwords between various systems.
• Aids in the timely support and resolution of all incoming support work orders into helpdesk that involve A/V support, user credential resets, copier and printer support.   
• Provides technical assistance and training upon request to staff, faculty and students
• Works with the Technology Department to oversee technical support for after-hours community wide events that require technology assistance and AV setups. 
• All other duties as assigned by the Senior Network and Systems Manager.

Physical Requirements and Work Environment

• This position may require working evenings and weekends when necessary and lifting computer hardware from time to time.  This is a full-time position working morning to afternoon Monday through Friday within an 8-hour shift.