Network Technician

Under general supervision, identify, troubleshoot and resolve problems encountered by users of various servers, cloud, desktop systems, Internet, and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install and configured network equipment; provides technical expertise to end-users and set-up of software, hardware for network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and hardware usage procedures; provide work direction for student assistants; and perform related work as required.

SCOPE:

The Network Technician analyzes computer- and network-related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the Local Area Network (LAN), Wide Area Network (WAN), data communications, mobile devices, computers, and all peripheral equipment.

Requirements

KEY DUTIES AND RESPONSIBILITIES:

Examples of key duties are interpreted as being descriptive and not restrictive in nature.

1. Identifies troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the campus network and Internet-based applications used by MRA students and faculty.
2. Configures and installs Windows, OS X, and iOS systems in response to the demands of a complex network design.
3. Trains end-users on the use and features of the various operating systems and applications on the various platforms.
4. Performs primary network system administration on network servers as needed.
5. Installs, certifies, and troubleshoots campus network cabling infrastructure, including a wide variety of local area network equipment and software.
6. Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with Technology Director regarding unresolved problems.
7. Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
8. Works with Programmers to solve Internet-based application problems to meet end-user computing needs.
9. Writes scripts and batch files as needed to enhance the function of the operating system.
10. Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
11. Enforces MRA’s network security, installation procedures, and acceptable use policies.

EMPLOYMENT STANDARDS

ABILITY TO:

Identify, analyze and troubleshoot a wide range of complex technical computer- and network-related problems effectively; listen and communicate information to a wide variety of clients and vendors at all levels of skill; deliver customer support both in-person and over the phone in a professional manner; support MRA’s objectives by training others in use of their computers and application; learn and provide support for the MRA’s network; learn and apply new technical knowledge quickly; communicate effectively with a diverse client base both verbally and in writing; work independently and as a member of a team; maintain cooperative work relationships;

KNOWLEDGE OF:

Capabilities and limitations of various computer systems, including local area networks and wide area networks; the principles of information systems design, especially related to multi-protocol, multi-platform client/server environments; principles and practices of networking technologies; thorough understanding of LAN/WAN protocols; theory and practice of LAN/WAN administration; mastery of desktop and mobile device operating systems and various software applications.

MINIMUM QUALIFICATIONS:

Education:

Associate’s degree with at least two years of coursework in computer sciences.

Experience:

Current experience providing Level Two technical desktop and network support in a large multi-platform and multi-operating systems environment. Demonstrated experience implementing local area networks using multi-operating systems and platforms, network and computer troubleshooting and problem-solving skills required, including knowledge of networking theory, principles, and practices. Specific knowledge of TCP/IP and Windows Server. Previous technical support of Apple computers and mobile devices.

SPECIAL REQUIREMENTS:

Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must also be able to tolerate confined spaces.