IT Technician

Summary:  The Alexander Dawson School is looking for a motivated individual who is willing to provide excellent technical support to staff and students. Must be ready to learn a variety of systems while living in an Mac based environment. Our potential hire must be a life-long learner and problem solver that is willing to learn and work with a great tech team.

Essential Functions:

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Provide Level 1 and 2 technical support to end users.
• Ability to research complex technical problems to find solutions.
• Work with vendors to resolve technical issues.
• Diagnose network hardware and cabling connection problems.
• Ability to work with network printing and troubleshooting.
• Working knowledge of Active Directory & G Suite.
• Working knowledge of office productivity software and diagnostic software, including but not limited to the current Microsoft Office suite and G suite.
• Ability to troubleshoot DHCP, DNS, and wireless networks and protocols

Preferred Qualifications: 

These preferred qualifications are not required, but are desirable.

• Working knowledge of current Macintosh client and server operating systems (Sierra, High Sierra preferable), also working knowledge of Windows client and server operating systems (Windows 7/2013) and related configurations.
• Working knowledge of image clients, deploying software packages and updates and using management software such as JAMF Casper Suite.
• iOS/BYOD mobile device management/configuration experience.
• Experience working with multiple network manufacturers and vendors.
• Experience with Windows Server 2008, and VMWare software.
• LAN and Wireless setup, configuration and maintenance experience.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. The employee is frequently required to stand; sit; stoop, kneel, crouch, or crawl and talk to hear. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.