Campus Technology Support Specialist
Responsible for scheduling equipment, operating a variety of technology and audio-visual equipment, and performing mechanical and clerical duties required to maintain the equipment and usage records.
1. Coordinate delivery and support of classroom technology needs.
2. Assists students and faculty with computer support and instruction.
3. Assists in providing workshops and small group training related to computer/instructional technologies applications.
4. Provides technical assistance to faculty/staff.
5. Provides on-line/phone technical assistance via phone e-mail at "help" desk.
6. Assists in set up and maintenance of computer hardware.
7. Assists, as required, in resolving equipment, software, network, viruses, and other problems.
8. Assists in providing security and management of the laboratory.
9. Maintains statistics related to users, facilities, and equipment usage.
10. Makes recommendations to supervisor of needed workshops, training aids, hardware and software.
11. Assists in inventory of area software/hardware.
12. Performs other duties as assigned.
13. Coordinates off campus material used by other campuses.
14. Receives and "books" requests for use of audio-visual material and equipment.
15. Logs bookings daily, monthly and the entire session on the computer.
16. Inventory control and documentation.
17. Performs other duties as assigned.
1. High school diploma or equivalent.
2. General office experience.
3. Proficiency in the use of computers.
4. A demonstrated commitment to equity and inclusion.
5. Must be able to perform all of the essential functions of the job with or without reasonable accommodation.
1. Knowledge of various administrative, clerical/secretarial and support activities.
2. Knowledge of computers and their different programs and operations.
3. Knowledge and skill in the operation of office equipment, VCRs, computers, televisions, and audio-visual equipment.
4. Good communication skills and interest in working with
students from diverse backgrounds.
5. Skill in the use of personal computers and related software.
6. Ability to communicate orally and in writing.
7. Ability to operate Microsoft Office programs.
8. Ability to work with minimal supervision.
9. Ability to relate effectively with others.
10. Ability to work in a structured environment with a high degree of attention to details.
11. Ability to maintain files and records and perform a variety of tasks.
This job operates in a typical computing environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is regularly required to type/keyboard; talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Any lifting in excess of 40 pounds requires the use of a back brace and dolly. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.