Information Technology Specialist (Help Desk Analyst)

The Office of Information Technology (OIT) is seeking a candidate to support the University Central IT HelpDesk. This position will work with a collaborative technical support team to provide top tier support to our constituents while maintaining a strong working relationship with both central OIT and distributed IT groups. This position will collaborate with stakeholders to develop quality troubleshooting procedures for technology resources, coordinate HelpDesk training and development, mentor junior and student staff and coordinate the use of new technology to support HelpDesk processes. The professional in this position should be self-motivated, able to clearly communicate instructions, be a life-long learner and willing to work on an on-call rotation during evening and weekend operating hours.

Minimum Qualifications

Entry into the applicant pool requires a Bachelor's degree from an accredited institution plus four (4) years of experience in the support of IT tools and resources. Requires excellent interpersonal and written communication skills and the ability to describe complex IT support to non-technical constituents; strong leadership skills needed. 

Please utilize the attachment feature of our online employment site and attach the following: cover letter, resume and professional references. There are a series of questions which must be addressed and attached to the employment site. Only complete application materials will be accepted for review. 

Auburn residents overwhelmingly rate the city as a great place to live, work and raise children, but don't just take their word for it. Forbes has consistently ranked Auburn on its lists for Best Places to Retire and Best Small Places for Business and Careers. Auburn City Schools has consistently been ranked among the top public school systems in the state and nation. 

Auburn University is committed to providing a comprehensive employee benefits package that attracts and retains talent to further the University's mission and contributes to the personal and financial well-being of employees and their families. Employee Benefits include: Health Insurance, Dental Insurance, Vision Care, Cancer Insurance, Life Insurance/Personal Accident Coverage, Disability Group & Supplemental Plans, Flexible Spending Account Plan, and Mandatory and Voluntary Retirement Plans, Auburn University Federal Credit Union, United Way contributions, Bookstore Discounts, Tiger Perks discounts on dining, shopping and entertainment, Travel Assistance (Domestic and International), and Educational Improvements for Employees and Dependents. 

A commitment to an inclusive and diverse campus environment.

Desired Qualifications

• Bachelor's degree from an accredited institution in MIS, Business Administration, Engineering, or a related degree and relevant experience.  
• Experience providing customer-facing information technology support. 
• Experience working with subject matter experts and professional colleagues in a team environment. 
• Experience with ServiceNow software. 
• Familiarity with the ITIL framework. 
• Familiarity with university organizations, methods, and procedures.