Information Technology Support Network Administrator/Technician

Position Purpose: Implementing information technology initiatives in support of the school’s curriculum and strategic goals. Direct and manage Information Technology under the guidance of the Director of Educational Programs, Information Technology and Innovative Learning. This includes oversight of network, servers, services, operating systems, security solutions, hardware, peripherals, databases and the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems for the school. To carry out faithfully all the responsibilities of a Christian IT Support Network Administrator/Technician as described in the Christ Church School mission. 

Qualifications

• BA or MS in the field of technology or related field

• Microsoft MCSE (Microsoft Certified Solutions Expert)

• Experience in technology leadership (Independent School or non-profit experience preferred)

• Demonstrate a strong knowledge and understanding of technology operations at an independent school

• Demonstrate a creative approach to problem solving

• Demonstrate ability to interact with teachers, staff and administration effectively

• A strong leader with integrity, high moral standards

• Possess an organized management style

• Highly effective communicator, who is comfortable speaking and listening to the full spectrum of school stakeholders

• Excellent interpersonal, communication and organizational skills

• Leader who is committed to expanding the horizons of education technology as set forth by the International Society for Technology in Education Standards for Administrators (see attached)

Christian commitment as CCS employees or personnel

• Demonstrate love for God

• Demonstrate love for students

• Demonstrate Christian professional competence and vision

• Remain an active member of a church whose teaching agrees with the statement of beliefs of this school and Christ Church United Methodist

General Description

• To serve as a resource for faculty

• To perform other duties as assigned by the Director of Educational Programs, Technology and Innovative Learning 

• To support the school and its leadership

• Provide technical support for the network systems, information support, servers,

  computer equipment, software and web-based applications

• Monitor and manage internal IT ticketing system and contracted network support

  services

• Develop, update, and maintain the school’s inventory of hardware and software

• Trouble-shoot problems relating to hardware and software

Required Related Knowledge, Skills and Abilities

• Knowledge and understanding of current information technologies and best practices

• Skilled in the use of computers, other electronic media, software and web-based

  applications

• Skilled in time management, ability to organize, and coordinate projects

Essential Job Functions

To serve as IT Support - Network Administrator/Technician. These responsibilities fall into six categories: Infrastructure, support, hardware, software, systems and programs.

• Set up, Install, configure, maintain, repair and upgrade servers, network and backup systems, computer hardware, software, and related peripherals; WIN and iOS platforms

• Configure local, network, and security policies and permissions

• Manage and update network infrastructure services, wired and wireless systems

• Provide after--hours on-call support for critical systems

• Troubleshoot and resolve technical issues and work with vendor support, as needed; network connectivity, software and hardware.

• Maintain and update asset inventory management system for all IT hardware and licensing

• Assess IT systems, cabling, resources, solutions – Identify the need for upgrades, configurations or new systems – recommendations and modifications

• Develop, implement and support IT policies and procedures in coordination with Director of Educational Programs, Technology and Innovative Learning, including those for infrastructure, security, disaster recovery, standards, purchasing, and service provision

• Manage the enrollment, deployment, maintenance and monitoring of mobile devices using an MDM system.

• Manage, troubleshoot and complete support log/tickets

• Provide expertise and support during systems upgrades, installations, conversions and

  file maintenance

• Keep current with the latest technologies and determine what new technology solutions and implementations will meet school and system requirements

• Participate in IT professional development; workshops, conferences, professional learning communities, etc.

• Work with vendors/companies to obtain quotes, order equipment, licenses, etc.

• Create and maintain IT related documentation – diagrams, system processes and

  procedures, disaster recovery

• Assist Director of Educational Programs, Technology and Innovative Learning with technology related project management.

• Oversee audio visual and sound systems, including projectors and Interactive boards (SMART Boards) 

• Database management and analysis

• Microsoft Office 365 (Outlook, Office suite – admin and user support)

• Google G Suite for Education (admin and user support)

• Monitor web, spam and virus filtering systems.

• Renewals – equipment & Spam, Web, Backup cloud services, online subscriptions