Supervisor, Center Technology

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs:

• Students Matter
• Inspire Excellence
• Act Intentionally
• Better Together
• No Fear!
• Trust!

The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance.

Campus Marketing Statement:

Lone Star College-CyFair

Lone Star College, located in the north metropolitan Houston area, is one of the largest and fastest growing community colleges in the country featuring six comprehensive colleges and 10 centers with over 95,000 credit and non-credit students each semester, an annual budget exceeding $500,000,000, and 7,300 employees spread over a 2100 square mile area.

LSC adds $3.1 billion to the local and regional economy by providing educational opportunities across the north Houston region. Lone Star College-CyFair, a comprehensive community college for the 21st century, provides a dynamic, collaborative learning environment for life-long learning centered on learning engagement.

Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Campus address is 9191 Barker Cypress Road.  Cypress, Texas. 77433-1383.

Position Summary:

Responsible for coordinating, organizing, and delivering the day-to-day operational functions of the Center’s Technology Services department. This position makes tactical and mid-level operational decisions in order to carry out OTS mission and vision. Operational functions include but are not limited to: Local Systems Administration, File and Print services, Desktop Software/Hardware Support, Service Delivery Management, and all collaborative engagements involving OTS representation. A member of a 24/7/365 global department.

Job Functions:

1. Supports and maintains PC, peripherals, in-house audio-visual equipment and non-print media assets as required; this includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading PC, various audio-visual and media products while ensuring their optimal performance
2. Coordinates daily operations and maintenance of Center’s Technology Services department
3. Provides and maintains a strong technical knowledge of desktop operations and service delivery
4. Works collaboratively with local administration, faculty, and support personnel in the implementation of Campus/System-wide projects
5. Supervises other OTS-Center personnel
6. Troubleshoots and diagnoses desktop and any other system problems in a timely and accurate manner, and works collaboratively with Campus OTS teams to resolve issues
7. Provides end-user training and assistance where required
8. Responsible for technical services support
9. Works collaboratively with Center leadership to maintain open lines of communication to ensure reliable, available, and secure technology use environment
10. Participates in asset management and budget planning process to meet needs of the Center
11. Responsible for other reasonable, related duties as assigned

Knowledge, Skills, & Abilities:

• Requires knowledge of learned routines, procedures, practices and more complex skills; requires knowledge of the College's and Department’s policies and procedures, particularly related to procurement
• Requires full working knowledge of job responsibilities including basic knowledge in a professional field; requires general understanding of some operations outside own work unit
• Ability to deal with problems that must be broken down into manageable pieces; sees relationships between problem components and prioritizes them; utilizes knowledge, experience and available resources to find solutions; may participate in development of improvements and help implement change
• Collaborates with team; shares relevant information with those who may be affected by decisions; participates in formal or informal group problem solving for immediate issues
• Ability to determine people who are critical to accomplishing results, and brings them together to problem solve or share workload; leads small groups through process of problem solving, soliciting ideas and opinions to form recommendations or action plans; works to identify and solve issues in the group
• Ability to interact with others, employing a communication style appropriate to the person or audience; seeks additional information to enhance understanding; communicates basic established processes and procedures, formally or informally; compose various types of business communication (e.g. email)

 Physical Abilities:

• Minimal physical effort is required 

Salary:

Commensurate based upon education and experience

Work Schedule & Conditions:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

Special Instructions:

Please go to your profile page.  To add a file, select the "attachments" tab.  Click on the "add" tab. Click "Browse" and select the file you want to attach. Then click "attach." It will redirect you back to the general profile page.  Repeat steps to add additional documents.

Tips:  You can only attach a maximum of five (5) files no larger than 2MB (2047 bytes) each.  The total file capacity is 10MB.  If your individual file exceeds the file limit, you will receive an error message.  The search tool recruiter’s use for candidates will not be able to analyze the content of some attached files, mostly image files, and compressed files (zip).  The recommended file attachments are word or pdf files.

Please include the requisition number and your name in the title of your file. You must limit your file name to 40 characters or less.

Duration of Job Posting:

Posted until May 29, 2018 

Qualifications

Required:

• Associate’s degree or minimum 5 years of experience in technology industry as an Operations Manager/Coordinator or Systems Administrator
• A + or industry recognized equivalent
• ITIL or industry recognized equivalent certification
• Apple Certified Support Professional
• Project + or industry recognized equivalent
• Experience and education can be substituted for certifications

Preferred:

• Technology operational leadership experience in a higher education institution
• MCSA or industry recognized equivalent
• Project management experience

Benefits Marketing Statement:

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance.

This includes 22-23 days paid holidays and up to 12 annual vacation days, full comprehensive benefits package, wellness program, professional development opportunities and more.

How to Apply:

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year.  By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Primary Location: US-Texas-Houston

Work Locations: 5060 Westway Park Blvd 

5060 Westway Park Blvd  Houston 77041

Job: Office of Technology Services

Organization: System Office - 00

Schedule: Full-time

Shift: Day Job

Employee Status: Regular