Director - IT Administrative Applications

The Madison College Technology Services department is now accepting applications for the Director – IT Administrative Applications. We invite applicants who are committed individuals and have the passion and drive for emerging information technology and customer service. The ideal candidate will demonstrate exceptional skills and experience that will enable him or her to provide strong leadership and support in areas of System Development Life Cycle (SDLC), application architecture, design and development, collaborative relationship management and applications governance. 

The Director of Administrative Applications will have the opportunity to build on the dynamic momentum of the Technology Services area, including overseeing a committed and collaborative team and employing a strategic vision to the applications team. Most importantly, you will play a major part in influencing and maintaining the College’s mission, vision and values. 

This position is located in the vibrant and diverse city of Madison, Wisconsin’s 2nd largest city and state capitol. Nestled between two recreational lakes, Madisonians are offered year-round activities for all, including the Dane County Farmers’ Market located around the Capital Square, more than 200 miles of scenic biking and hiking trails, world class restaurants, and numerous festivals and community events. Madison is consistently ranked as a top community in which to work, live and play. Madison offers a small town feel, with a big city impression. But, if that’s not enough, Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, you can visit www.visitmadison.com.

This senior management position in the Technology Services Department has responsibility for architecture, design, and operation of the applications and services related to the Administrative functions (e.g., Student Services, HR, Finance, etc.) for the Madison College District. The ability to focus and function with an enterprise perspective and to advise technical staff, faculty, College management, and students is critical. This position is the subject matter expert for the applications management of the College. This position works very closely and collaboratively with the Academic Technology IT Support Services Director and other IT leaders in the Technology Services department. To be successful in this position, Applications Management (Architecture, Software Management, SDLC), Collaborative Relationship Management and Governance are necessary competencies.

This position reports to the Chief Information Officer (CIO).

The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive (see position description for more details). Other duties may be required and assigned by the President.

Applications Strategic Vision and Management Planning

• Establish a strategic vision for applications and services for Madison College.
• Lead and manage the planning, design, implementation and maintenance of the College’s Administrative Applications. 
• Develop and maintain current an Application Life-Cycle Management (ALM). 

Customer Service

• Participate in the development of and promote the TS Customer Service Engagement Model.
• Provide consultation and advice to requesters/customers on emerging issues and developments.
• Assess business/functional requirements of the College community in a structured form for evaluation. 

Application Governance

• Support the development of appropriate governance models to better communicate, prioritize and manage applications in the College (e.g., Campus Community & Workday Governance Groups).

Team Building, Team Management and Collaboration

• Develop team cohesion and collaboration skills within the Application team.
• Promote effective and timely cross-functional/unit interaction necessary to get work done.
• Assist in moving the TS environment towards increased agility, increased iterative and participatory design and increased self-service capabilities for the end-users.
• Establish collaborative working relationships and increase communication with other units of TS as well as the College at-large.
• Coach, mentor and develop staff to increase their effectiveness and grow within the organization.

Supervision

• Manage a team of 20+ direct-report staff (FTE, LTE, Contractor or Students).
• Establish plans, direct work duties and make assignments to both Team Leads and line staff.
• Manage the resource and budget requirements of the Applications Team.

Lead/Own the Development of an Integrated Software/Systems Development Life-Cycle (SDLC)

• Work collaboratively with the Project Management Office (PMO) and other TS units to establish a consistent SDLCaligned with the Project Management Life-Cycle (PMLC) and Change Management processes.
• Implement Agile forms of the SDLC.
• Assist in increasing the Systems Analysis skills of the TS workforce.

Application Architecture, Design, and Operation

• Develop and preserve the application architecture for the District that is sound and flexible for growth.
• Develop application specific and integrated roadmaps of current capabilities and future opportunities.
• Work with other units to install, configure and manage necessary infrastructure (e.g., servers, load balancers, etc.)

Knowledge of:

• Application architecture frameworks and models, including client-server, web, mobile, cloud, etc.
• Application design and Agile methods of Software/System Development Life-Cycle (SDLC).
• Application and security concepts, best practices and procedures, tools and techniques. 
• System integration technologies.
• Databases.
• Automation of business workflows, processes and systems.
• Service oriented architecture (SOA) design principles.
• Cloud-based solutions, options and integrations.
• Administrative program oversight principles, practices, and techniques.
• Program development, planning, and administration principles and practices.
• Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes.
• Troubleshooting and solving complex program issues.
• Higher education.

Skilled in:

• Organizational and interpersonal skills. 
• People management, supervision and leadership.
• Communicating (orally and in writing) information, data, and opinions to inform, influence, and/or persuade a wide variety of individuals and audiences.
• Directing, monitoring, and evaluating administrative programs at a College-wide level.
• Project management implementation.
• Systems analysis and design methods, practices and principles.
• System change control/management.
• Analyzing processes and making recommendations for improvement.
• Requirements elicitation and development techniques.
• Researching, analyzing, and applying relevant information to the development of processes and systems.
• Total Cost of Ownership (TCO) analysis.
• Systems development and programming.
• Systems implementation, rollout and deployment.
• High-quality documentation and design skills.
• Interpreting and applying applicable laws, rules, regulations and best practice industry standards.

Ability to:

• Manage a diverse group of individuals.
• Work effectively with members of diverse technical and functional teams.
• Shift priorities in an ever-changing environment.
• Effectively safeguard confidential and sensitive information about Madison College people, systems and architecture.
• Think strategically and system wide.
• Provide support to governance group for both technical and non-technical staff.
• Design and architect solutions for the entire Madison College District (System-Wide).
• Understand the business needs of Madison College and translate these into enterprise application solutions. 
• Lead the process of innovating change.
• Lead and facilitate education and training of department staff and end-users of projects.
• Define, implement, document and test system integrations between enterprise level applications.
• Solve complex problems, defining root causes, improving systems and making establishing preventive measures for the future.
• Assess risk and develop contingency/mitigation plans.
• Develop and maintain up to data protocols for disaster recovery and business continuity.

1. Master’s degree from an accredited college or university in a field related to area of assignment (Computer Sciences, Information Systems, etc.) OR six years (12,000 hours) of an equivalent combination of education and work experience directly related to the skills required for successfully performing this position.

Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

2. Ten (10) years of applications/software experience, including, but not limited to Enterprise Resource Planner (ERP) implementations and support, web-based/mobile applications and organizational productivity software suites. 

3. Three (3) years’ experience in supervising and development of staff in the above functions.

4. The following experience is highly preferred within the ten years’ experience:

• 5+ years Application administration/management
• 4+ years Application Governance management
• 4+ years Systems/Business Analysis experience
• 4+ years Databases
• 4+ years Collaboration technologies management
• 3+ years Security management
• 3+ years Project Management experience
• 3+ years’ experience in a higher education environment.
• Excellent technical skills. Experience and knowledge supporting and maintaining:
  • Enterprise Resource Planning (ERP) systems
  • Database Management Systems (DBMS)
  • Integrations platforms, such as, an Enterprise Service Bus (ESB)
  • Cloud-based hosted solutions

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Rosemary Buschhaus, J.D., SPHR, SHRM-SCP
Director of Employment and Employee Relations
1701 Wright St
Madison, WI 53704
(608) 246-6904