Personal Technology Specialist

APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another. 

In this position, you will support all Azusa Pacific University (APU) faculty, staff, and students’ personal computing devices. You will be responsible for analyzing needs, troubleshooting, repairing, and maintaining devices across APU. In a collaborative, team-based environment, you’ll be working with other staff and student technicians to ensure all the team’s daily tasks and responsibilities are completed in a timely manner. As a part of this team, you will engage with our customers and partner with them to focus on their success. You will work closely with the Customer Success Manager to ensure all our customers’ needs are met in a time efficient manner.

We believe that personal computing devices (mobile devices, computers, and other personal use technology) combined with lightweight cloud productivity applications can increase collaboration and efficiency of the university, in offices and in the classroom. Our goal is to shorten the delay between consumer availability of innovative technology and business adoption. In short, we take the best of what is out there and get it in the hands of our community to propel collaboration and productivity.

Required Education

• Bachelor degree in Computer Science/Information Technology or equivalent experience required.
• CompTia A+ certifications preferred.

Required Experience

• Minimum 1-2 years of maintaining PCs, Macs, desktops, and laptops.

Primary Duties/Essential Functions

• Work with the team to continually improve and provide ownership of the team’s products
• Support APU’s HP and Apple computer fleet and other personally owned devices, including troubleshooting, diagnosing, imaging, repair, and inventory
• Support APU’s HP printer fleet including basic maintenance and troubleshooting
• Setup, configure, and maintain both PC and Macintosh desktop and laptop computers based on customer request
• Teach student technicians in proper repair and troubleshooting techniques
• Mentor student employees in a wide range of IT support topics
• Create and maintain support procedures and documentation
• Promptly respond to and resolve customer problems related to the operation of all application software and operating systems
• Actively respond to and communicate with customers in a timely manner in regards to the status of their support
• Maintain a safe and secure environment for customer property and data
• Attend and participate in IMT forums and meetings
• Stay current on emerging trends in computer hardware and software
• Perform other duties as assigned

Skills

• Must possess exceptional problem solving and analytical skills
• Strong teamwork skills
• Knowledge on a range of hardware and software
• Ability to perform time consuming, repetitive tasks
• Effective written and oral communication skills
• Ability to manage several tasks simultaneously
• Ability to read and understand technical materials
• Ability to memorize commands and stay on task without constant supervision
• Establish and maintain relationships and to work effectively with students and the public
• Knowledge of inside workings of Windows & Macintosh operating systems
• Familiar with using the Internet to quickly find information and solution to problems.
• Must have a high level of independence, show initiative, and maintain a motivated attitude
• Must be self-motivated and results driven
• Displays accuracy and integrity of work that will represent the mission and values of the IMT group.
• This position requires someone who is totally committed to excellence in customer service.

IMT Profile and Mental Demands

• Influence of Results: This person must recognize that internal customers are critical to the success of IMT at APU. This requires the person to be well organized, and have an extremely high work ethic.
• This person will participate in aligning and organizing project and personal work items with communicated team priorities.
• Must have a service oriented mindset with the ability to organize, prioritize, and delegate tasks while transferring knowledge and expertise to empower clients and users
• This person must be in agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
• This position requires someone who is totally committed to excellence in service, and has a good understanding of APU’s overall business, business structures, and business practices.
• This position requires acceptance of APU’s Christian ethos as encapsulated in the Four Cornerstones.
• To enable IMT services to operate normally at all times, this person is required to be available by telephone for management, consultation, and liaison with support, development and technical staff after normal working hours and on weekends. This may require considerable onsite presence to manage emergency situations.

Physical Demands

• Ability to lift, pull, grasp, bend to lower file drawers and reach to top of 4 drawer file cabinet
• Ability to lift up to 50 lbs
• Repetitive keyboard work
• Telephone usage-hearing and speaking.  Intermittent sitting and standing.
• Ability to conduct business at other offices on campus
• Some climbing of ladders

Visual Demands

• Computer monitor and reading.

Environment

• Pleasant office setting, comfortable temperature.

Technologies

• Proficient in Google Apps for collaboration, Microsoft Office, and other cloud based productivity tools.
• Work management, support ticketing, development and issue tracking tools such as JIRA and Zendesk.
• Technical collaboration tools such as Wiki, chat, activity streams etc.

Compensation

• Grade 8: $21.44 - $27.87/hour

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. 

Click below to discover some of the many benefits APU employees enjoy including competitive health care options, an 8% retirement match, and a generous tuition discount.

http://www.apu.edu/humanresources/benefits/ 

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.