Desktop Support Technician - Enterprise Technology Services

Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.

Position Compensation

Salary commensurate with qualifications, education & University guidelines.

Position Information

BASIC FUNCTION:

Under general supervision, the incumbent will perform information technology duties and functions, of varying responsibility, complexity and variety to provide assistance to students, faculty and staff with computer software and hardware.

SUPERVISORY ACCOUNTABILITY:                           

Involves no responsibility or authority for the direction of others.

NATURE AND SCOPE:

Internal contacts include administrators, faculty, students and staff of the department and University. External contacts include vendors, visitors and general public.

PRINCIPAL ACCOUNTABILITIES: 

• Manages and maintain servers and workstations.

• Installs, configures and troubleshoots intranet and network infrastructure components.

• Installs and maintains hardware and peripheral components such as monitors, keyboards, printers,

• Install and manage approved software packages such as operating systems, word processing, spreadsheet or other professional programs unto servers, laptops and workstations.

• Serve in a helpdesk capacity for faculty and students.

• Provide training and instruction to faculty, staff and student on the usage of equipment.

• Assists users with multimedia presentations and equipment.

• Report major networking and equipment problems to the Howard University’s information systems department.

• Communicate with equipment vendors regarding maintenance contracts and upgrade projects.

• Performs other related duties as assigned.

CORE COMPETENCIES:

• Knowledge of Windows Server environment, hardware maintenance and network management. 

• Experience using Desktop Operating Systems (XP, Vista, LINUX, and OS/X).

• Knowledge of Web Technology and database administration.

• Familiar with Smart Board technology and able to provide computer demonstrations and configure notebooks.

• Ability to train others in the use of equipment and software.

• Ability to communicate effectively within a diverse population.

• Ability to read and interpret technical documentation.

• Ability to organize work efficiently and provide a high level of customer service and professionalism.

MINIMUM REQUIREMENTS:

Bachelor’s Degree and 1-3 years of related work experience.  8 years of related work experience may be substituted in lieu of educational qualifications.