Educational Technology Support Specialist

 Provide support for faculty service requests and incident inquiries via in-person and remote desktop for day-to-day operational support for instructors

•   Coordinate with the Bishop O’Connell Professional Development Team to provide end- user support for teaching and learning initiatives

•   Facilitate resolution of service requests, incidents, and problems for applications within scope including interaction with vendors as needed

•   Participate in rotational schedule of support for students in the IT Student Support Center

•   Collaborate with Professional Development Team staff and multiple campus constituencies on projects to explore, evaluate, implement and assess current and emerging technologies and their effective application

•   Create and maintain support documentation for IT Team

•   Periodically act as IT support for Bishop O’Connell events during non-school hours,

  including weekends and long holidays.

•   Identify and bring to management’s attention opportunities to improve the delivery of

  end-user support at Bishop O’Connell

•   Actively participate in school-wide all-hands meetings

•   Identify opportunities for increasing personal skills that are appropriate for supporting the IT mission

•   Bachelor's degree in Educational Technology, Information Technology, Information Science, or related discipline from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization OR a Bachelor’s degree and one year of experience

•   Proficiency with Google for Education Suite

•   Minimum of two years progressively responsible or expansive work experience in

  instructional design, educational technology, IT, web design, project management, and

  education

•   Expertise with Microsoft Excel

•   Capable of using Skype, Zoom, or similar conferencing tools

•   Knowledgeable and competent with the features of Learning Management System service offerings such as Blackboard Learn or similar (e.g. Moodle, Canvas, Desire2Learn, etc.), including add-ons and LTI extensions

•   Knowledge of multimedia tool capabilities such as Photoshop, Captivate, Camtasia, mobile apps, lecture/screen capture, and video content creation

•   Familiarity with instructional design approaches and understanding of best practices related to technology-enhanced teaching and learning

•   Excellent communication skills, including professional experience in the development and delivery of presentations, workshops and/or trainings in an educational setting

•   Strong organization, time management, interpersonal, and communication abilities to carry initiatives to success

•   Ability to work effectively both individually and in alignment with team and organizational goals

•   Master's degree in Educational Technology, Information Technology, Information Science, or related discipline from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization

•   Experience supporting faculty in a teaching/learning environment

•   Google for Education Certified Trainer

•   Demonstrated experience administering Learning Management System service offerings

•   Ability to successfully initiate, organize, lead/manage, and complete projects as part of a

  team

•   Familiarity with programming/markup languages related to online learning (e.g. HTML,

  XML, CSS, Java, JavaScript, etc.)

•   Demonstrated use of development tools for creating interactive/eLearning content (e.g. Flash, Captivate, Camtasia, VoiceThread, Dreamweaver, etc.)