Technology Support Specialist

Job Summary

Manage content and structure of the college public website, internal intranet and the digital signage system. Provide end-user training, documentation and reporting in managing website content. Assist the Software Developer in their duties.

Essential Functions

60% - Manage the content and structure of the college public and internal websites. 

15% - Produce and manage the content of the college Digital Signage system.

10% - Train content editors in the use of the website CMS systems.

10% - Perform other duties as assigned.  

5% - Report website usage

Minimum Qualifications

High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

Experience working in a SharePoint CMS environment. 1+ years experience preferred.

Experience working in a Drupal CMS environment.

Experience working with website analytics tools. Preferably Google Analytics and knowledge of Tag Manager.

Knowledge of HTML, JavaScript, Bootstrap (or equivalent) and CSS. 1+ years experience preferred.

Special Working Conditions

May be required to lift or carry up to 25lbs.

May be required to sit for a prolonged period of time; viewing a computer monitor

How to Apply

Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

Applications without a cover letter will be incomplete and will not be considered.

Please ensure your resume and cover letter provide the following items:

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.