Coordinator II, Information Technology

The Coordinator II, reports to the Manager for Learner Support Services, and is responsible to:

• Ensure the quality and responsiveness of IT support services to staff

• Supervise, mentor, and monitor staff to deliver high-quality IT support services

• Ensure the quality and responsiveness of IT support services for computer incidents and requests throughout the computer life cycle including processes like imaging, troubleshooting, and repairs

• Ensure the quality and responsiveness of IT support services for classroom presentation technology

• Regularly connect with the point of contact at each site to ensure quality and responsive IT support

This position is responsible for a portion of technical support staff allocated a region.

California's fourth-largest school district with an enrollment of more than 73,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where: 

• Diversity is Valued 

•  Accelerated Learning for Each Student is Key 

• Good First Teaching is the Focus  

• Collaborating with Civic Leaders Positively Impacts the Community 

Education & Experience:

• Bachelor's degrees in computer science or closely related field and three years of personal computer hardware and software work experience 

• Preferred certification in Microsoft operating systems and/or applications as well as CompTIA

• Preferred certification in ITIL or HDI for IT service delivery and/or Desk-side Support 

• Requires at least 1 year of supervisory experience with supervision of at least 2 people. 

• Preferred at least 5 years concurrently supervising at least 2 people.

• Candidate must have strong knowledge of Device Life Cycle Management processes and best practices 

• Candidate must have strong knowledge of customer service delivery processes and best practices 

• Valid California Driver's license.