Technology Support Technician

In this role, the employee will be responsible for receiving and distributing Opscan forms, scanning forms, tracking usage and distribution, and documentation. The employee will scan forms in a timely manner, keep good written and electronic records, maintain accuracy when using the paper scanner, and provide excellent customer service. The employee will assist clients with password resets, assist with the software distributing process, and handle the paper work for when computers are dropped off and picked up from clients. The employee will provide face to face support in the Walk-In Help Desk and assist clients with troubleshooting wireless, laptop, and clicker issues as well as help client configuring email on their phone. The employee will operate the poster printing service. The employee will also handle other administrative duties as assigned.

This position may require non-business hour support including evening and weekends, depending on the needs of the university.

Graduation from high school and one year in the field of technology related to the position’s role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.

None

Associate’s or Bachelor’s degree in information technology, or related discipline and one year of experience in the information technology field related to the position; or equivalent combination of training and experience.

Proficient using Microsoft Word, Outlook, and PowerPoint and have excellent customer service skills.

The ability to work independently, handle multiple tasks in an efficient manner and be able to prioritize work assignments with minimal supervision is also desired.

A good understanding of a variety of operating systems, the ability to troubleshoot computer issues, familiarity with a ticketing system is preferred.

None

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECUparticipates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance from 8:00-5:00 EST.