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IT Support Technician

The Leo Baeck Day School, ON
Job Level
Entry-level position
Post Date
06/24/2018
Job Category
Technician
Sector
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk
Link to Job Posting

The IT Support Technician will provide front-line support to staff and students at both campuses of The Leo Baeck Day School. Superb communication and interpersonal skills combined with technical skills are critical to providing a “white-glove” level of support. Our user-first support mentality puts people first and the underlying technology second, so you will need to have a friendly personality and enjoy working directly with users.

We are seeking a self-starter who can find solutions to a broad array of challenges, work with a plethora of personalities, and support a multitude of technologies. You will often be the only IT presence on campus.

Reporting to and collaborating with the IT Manager, you will have a chance to learn, grow and lead.

Principal Responsibilities:

  • Front-line help desk support, giving users the best possible experience

  • Serve as Network Administrator, Database Administrator, Support Desk, and Trainer

  • Manage a mixed network of primarily macOS and iOS, with some Windows clients.

  • Configure and deploy workstations.

  • Accurately record and track hardware assets for inventory management purposes.

Required Skillset:

  • A good ability to learn and adapt quickly

  • Highly self-motivated with the ability to perform independently.

  • Analytical and problem-solving abilities with a keen attention to detail.

  • Written and oral communication skills, including strong documentation skills and the ability to clearly communicate ideas in user-friendly language.

Bonus Points:

  • macOS client management software (such as Munki or JAMF)

  • Mobile Device Management (MDM) and Apple School Manager (ASM, formerly DEP)

  • Development background. (Ruby, APIs, FileMaker)

  • Telephony

Preferred Qualifications:

  • You should be technically strong in macOS and iOS software and hardware.

  • Apple Certified Macintosh Technician (ACMT)

Interested candidates should send their resume with covering letter to humanresources@leobaeck.ca

The Leo Baeck Day School values a diverse workforce and encourages applications from all qualified candidates.

PLEASE NOTE: We thank you for your application. Due to the volume of applicants, only those being considered for interviews will be contacted.