Technology Support Specialist

The Technology Support Specialist provides support and problem resolution for Northwestern Health Sciences University technology users, conducts ticket handling and escalation, performs investigation and documentation efforts, manages and provisions computer and software assets, and performs support and maintenance for the University network and telecommunications systems. Supports all hardware, software, and associated resources at the University campus and satellite clinics under the supervision of the IT Client Services Manager.

The schedule required for this position is FT, 40 hours per week with occasional evenings and weekends (4 days/10 hours per day).

Minimum Requirements:

• 1-3 years of experience in an IT Service Desk environment providing problem analysis resolution, escalation, and follow-up.

• Minimum of an Associates degree

• Preferred Microsoft certifications

• Good understanding of Microsoft Networked computers, major software applications such as Microsoft and Adobe, learning management systems such as Blackboard, emergency notification systems such as E2Campus, and HP, Canon, and, mobile printer software

• Strong critical thinking skills

• Strong customer service skills and demonstrated responsiveness to customer needs

• Strong analytical skills

• Strong problem-solving skills

• Demonstrated ability to partner with end users to accomplish objectives

• Strong communication skills

• Ability to work under pressure

• Excellent project management skills

Northwestern Health Sciences University is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status.