Director IT Communications

Seton Hall’s Department of Information Technology supports the mission and strategic vision of the University by using technology to enhance and transform teaching and learning, with the goal of achieving distinction in both academics and scholarship. Effectively communicating DoIT initiatives and programs internally to the University community facilitates the successful implementation of these efforts. Promoting these same efforts to prospective students and employees through all types of media, including social media, facilitates attracting students and employees who can achieve excellence in all fields of their academic or employment life at the University. The job of the Communications Director will be to create and deploy a communications plan that supports DoIT's mission and goals.

Duties and Responsibilities:

• Develop, implement and evaluate the annual communications plan for all IT initiatives across all University constituencies. Such communications include insuring that all University consituencies keep informed about the new and existing IT resources at the start of the academic year, implementation of strategic initiatives such as changes in infrastructure, and training and development opportunities of IT resources that support the academic mission of the University.

• Generate online content that engages targeted audiences and decide who, where and when to disseminate. Coordinate the information that is pushed through IT's social media accounts. Develop and maintain IT content in the University's portal to target role-based audiences.

• Track and measure engagement of communications through available analytics. Establish success metrics and develop communication plans based upon the Google analytics platform that provides usage statistics for both the external website as well as the University's portal.

• Coordinate webpage maintenance and ensure that new and consistent information is posted regularly. Establish and implement regular review procedures for the various areas within IT to maintain content accuracy and freshness through regular audits and gap analysis of the IT website. Review the presentation layer for the doIT website and provide direction for website redesign that meets the continually evolving IT information needs of all University constituencies.

• Coordinate all planned service and outage communications, such as the Department's annual summer maintenance as well as insure that all service and outage communications are distributed via the many communications networks avialable to doIT, including social media, telephone/text messaging, web and portal.

Required Qualifications:

• Bachelor's Degree in English, Communications or a related field

Desired Qualifications:

• Master's Degree in Communications or a related field

Exempt/Non-Exempt:

• Exempt

Salary Grade:

• Administrative - AD180

Physical Demands:

• General office environment

Special Instructions to Applicants:

• The person in this position is required to perform his or her duties at all Seton Hall University locations and facilities, as assigned.