Audiovisual and Classroom Support Technician

The audiovisual and classroom support technician has primary responsibility for Lindenwood University audiovisual system design, implementation, and support. This position is the lead contact with any A/V vendors, and works with vendors to set specifications, timelines, and follow-up for contracted projects.

Essential Job Functions and Performance Indicators

Job Responsibilities

• Acts as the university expert in design and support of A/V systems

• Provides audiovisual system recommendations

• Acts as primary contact on A/V ticket issues that deal with projectors, screens, amplifiers and other equipment

• Assists tier II IT staff in resolving technology issues

• Performs day-to-day help desk services by completing tier II help desk requests, answering telephone calls, replying to e-mails and responding to other inquiries related to IT services at the university

• Assists users with identifying IT problems and finding and executing resolutions to their problems

Service Orientation

• Assists users by resolving audiovisual issues first-hand and performing follow-up visits to ensure that the equipment remains functional by using IT and expertise

Communication, Collaboration, and Teamwork

• Confers with users to evaluate outstanding complications

• Consults with users and resource experts to resolve requests and problem reports

• Collaborates with other IT staff to notify them of problem trends and major technology issues

Planning, Organizing, and Accountability

• Installs audiovisual software and hardware as requested

• Processes, resolves and escalates helpdesk tickets

• Submits discovered problem solutions and close reports to the problem tracking system

Initiative, Problem-Solving, and Decision Making

• Works with other Information Technology staff to develop and maintain documentation and best practices

Support the Mission of the University

• Ensures that the university’s IT applications processes uphold the standards and mission of Lindenwood University

Job may require other duties as assigned

Required Qualifications – Required qualifications to effectively perform the job.  An equivalent combination of education, training and experience will be considered.  (Additional requirements may be designated by position.)

• Bachelor’s degree in information technology or equivalent experience in related field required

• Three or more years of experience with IT required

• Two or more years of experience working with advanced audiovisual systems preferred

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures

• Must be able to troubleshoot, diagnose, and resolve A/V, computer, and other technology issues

• Excellent written and communication skills

• Must be highly organized and able to work on multiple projects simultaneously

• Ability to use good judgment, think critically, and collaborate

• Must be able to coordinate with other departments

• Must have advanced knowledge of how IT processes can be leveraged to assist the university in upholding its mission

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regular attendance is a necessary and essential function

• Must be able to lift and carry 75 lbs

• Must be physically capable of installing projectors, speakers, cabling, hardware, and other technology equipment

• Must have reliable transportation legally registered and insured by the state of Missouri

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to education programs without regard to race, color, religion, gender, age, sexual orientation, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.